This Privacy Policy explains how Atelier Beauty & Aesthetics (“we”, “us”, “our”) collects, uses, discloses, and stores your personal information when you use our website (https://atelierbeautyandaesthetics.co.uk) and related services. By using our site or providing us your data, you consent to the practices described below.

1. Contact Details

Name: Atelier Beauty & Aesthetics
Address: 23 Torquay Road, Paignton TQ3 3DT
Phone: 07590 815108
Email: [email protected]

2. What Information We Collect

We may collect and process the following categories of personal data:

CategoryExamples / DetailsContact InformationName, email address, postal address, phone numberAccount / Booking DataAppointment date/time, service preferences, transaction historyCommunicationsMessages you send to us (via contact forms, email, phone)Usage & Technical DataIP address, device type, browser type, operating system, pages visited, time spent, referring/exit pages, cookies, analytics dataMarketing & PreferencesMailing list subscription, preferences, marketing consents

We only collect the minimum necessary for the purposes described below.

3. How We Use Your Information

We may use your personal data for the following purposes:

To provide and manage services / bookings.

Scheduling, reminders, confirmations, follow-up.

Managing payments, invoices, refunds.

Communicating about your appointments, changes, cancellations.

To respond to your enquiries / communications.

Handling contact-form submissions, email / phone queries, customer support.

To send you marketing / promotional content (if you consent).

Newsletters, offers, updates (you may unsubscribe at any time).

To improve our website, user experience, and business operations.

Analytics, performance monitoring, error tracking, testing, research.

To comply with legal / regulatory obligations.

Anti-fraud, dispute resolution, tax and accounting obligations, record-keeping.

4. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract / provision of services.

Legitimate interests, e.g. improving the website, fraud prevention, direct marketing (with care).

Consent, where we ask for and you give permission (e.g. marketing emails).

Legal obligations, for compliance with law, audits, etc.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Recognize and greet you when you visit our site.

Track usage, performance, and analytics.

Remember your preferences and settings.

Display relevant content or advertisements.

You can manage or reject cookies through your browser settings. Please note that disabling non-essential cookies may limit certain website functions.

6. Disclosure of Your Information

We may share your data with:

Service providers / processors (e.g. booking platforms, payment processors, email marketing services, analytics providers) under contractual obligations to keep data secure.

Professional advisors (e.g. accountants, auditors) where necessary.

Legal / regulatory authorities if required by law or to enforce our rights.

Third parties in connection with a business transaction (e.g. merger, sale) — but only if they agree to privacy protections.

We will not sell your personal data to third parties.

7. International Transfers

Your data may be transferred to, and stored in, countries outside the UK. Whenever we do so, we ensure adequate safeguards (e.g. Standard Contractual Clauses, data protection agreements) to protect your rights.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After that, we securely delete or anonymise it.

Retention periods may differ depending on the type of data (e.g. bookings, financial records, marketing consents, communications).

9. Your Rights

Under UK GDPR / Data Protection Act, you have rights over your personal data, including:

Right to access / obtain a copy of your data.

Right to correct inaccurate or incomplete data.

Right to erase (delete) data in certain circumstances (“right to be forgotten”).

Right to restrict or object to processing.

Right to data portability (receive your data in a structured, machine-readable format).

Right to withdraw consent (for processing based on consent).

Right to lodge a complaint with a supervisory authority (e.g. ICO in the UK).

To exercise these rights, contact us using the details above. We may verify your identity before responding.

10. Security

We take reasonable technical and organisational measures to protect your data against unauthorised or unlawful access, alteration, disclosure, loss or destruction.

However, no system is completely secure — if you suspect misuse or a breach, please notify us promptly.

11. Children & Minors

Our website and services are not intended for children under 16. We do not knowingly collect data from minors. If you believe we have collected data of a minor in error, please contact us to remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time (for example to reflect changes in law or business practices). We will post the updated version on our website, with a revised “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this policy or our data practices, please contact us:

Atelier Beauty & Aesthetics
23 Torquay Road, Paignton TQ3 3DT
Phone: 07590 815108
Email: [email protected]